Clarion - AI-Powered Call Intelligence
Helping support teams automate quality assurance, improve agent coaching, and ensure compliance through AI-driven conversation intelligence.
year
2026
industry
Customer Experience (CX)
Services
AI Quality Assurance
Conversation Intelligence
Compliance Monitoring
Analytics Dashboard
CHALLENGES
“Our team was spending more time coordinating workflows, following up on tasks, and compiling reports than focusing on strategy and creative execution.”
OUR APPROACH
Building an AI Platform for Smarter Quality Assurance
Traditional quality assurance often depends on manual reviews, making it difficult for teams to consistently evaluate customer interactions or provide timely coaching. The opportunity was to create a more intelligent and scalable approach.
The platform automatically analyzes every completed call, generating quality scores, conversation summaries, compliance insights, and coaching recommendations based on customizable evaluation criteria. Managers gain a unified view of agent performance while receiving actionable insights that help improve customer experience and operational consistency.
With support for multiple languages and configurable scorecards, the platform adapts to different business processes while giving quality teams the visibility needed to make faster, more informed decisions.
THE RESULTS
Turning Every Customer Conversation into a Coaching Opportunity
By automating call reviews and surfacing actionable insights, the platform enables quality teams to focus less on manual evaluations and more on developing high-performing agents. The result is a more consistent customer experience, stronger compliance, and a scalable quality assurance process that grows alongside the business.
100%
of calls reviewed automatically
80%
less manual QA effort
Sanjaya helped us restructure our entire sales workflow. What used to require manual coordination across multiple tools is now automated and measurable.
Sinta Widjaja
Founder of Mandala
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